Feedback & Complaints

How to make a complaint

We make every effort to give the best service possible to everyone who attends our practice. 

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.  If you would like to email your complaint, please send it to bobicb-bw.reception.shg@nhs.net . Further written information is available in our Complaints and comments leaflet, a copy can be obtained from reception.

The practice will acknowledge your complaint within three working days and will aim to respond within 30 days of the date you raised it with us. Should we not be able to meet this target, we will contact you to explain the reason for the delay and advise on timescales going forwards.